FAQ

Coffee FAQ


Shipping Policies

We provide free shipping on all qualifying orders. The discount only applies within the 48 contiguous states.

 

Can you buy ROHOF coffee online with free shipping?
Yes. When you purchase $50 or more you receive 100% free shipping. Learn more about this in our shipping policy.
Where do you ship to?
We provide shipping options via UPS to all over the world. However, due to the extraordinary freight charges outside of the 48 contiguous United States, free shipping is not available for Hawaii, Alaska, or Canada. When an order totals over $40 and the shipping discount is automatically applied for shipment to either Hawaii, Alaska, or Canada, our Customer Service will contact the consumer to arrange for payment of the actual shipping charges.
Can ROHOF ship to PO Box?
No. UPS/FEDEX does not ship to PO BOX. We will only except valid home or office addresses for delivery purposes.
How long will my ROHOF order take?
Typically anywhere from 3 to 5 days. please take in consideration that shipping arrival dates will vary as the there are delays world wide. Please allow extra day to receive your order and holidays get closer, weekends and inclement weather.
What is ROHOF refund policy and do we accept returns?
We do not allow returns. Coffee is a perishable item and DO NOT accept returns. 
If your order is damage, lost or stolen or you are not satisfied with your coffee, Please contact ROHOF within 14 days of original order date for a credit to your account. All order problems will be solved on a case by case basis.

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